At Velity, we stand behind the quality and workmanship of our products. We offer a 12-month warranty on all Velity e-bikes, starting from the date of delivery, to the original purchaser. The warranty covers any defects in material and workmanship, including the electronic powertrain, aluminum frame, and all non-electronic components.

To be eligible for the warranty, the e-bike must be in an assembled, clean, and sanitary condition, and accompanied by proof of purchase. Any damage resulting from normal wear and tear, such as tire wear or brake wear, is not covered under the warranty.

It is the owner’s responsibility to regularly inspect and properly maintain their Velity e-bike to ensure it operates safely. Any damage resulting from improper use, modifications, or the installation of unauthorized parts will void the warranty.

To make a warranty claim, contact our customer service team at [insert email address] within 7 days of discovering the issue. Please provide adequate photographic or video evidence of the problem to help us assess and process your claim as quickly as possible.

If your warranty claim is accepted, we may repair or replace the defective product or parts, at our discretion. However, some parts may incur a cost to the owner to repair. If the e-bike needs to be shipped back to us, it will be at the owner’s cost. We cannot be held responsible for any damage or loss that occurs during transit, so please package the e-bike carefully and insure the shipment for an amount sufficient to cover a replacement Velity e-bike should it be lost or stolen during shipping.

The Velity warranty will be void under the following conditions:

• If the e-bike is deemed to have been subjected to abuse, neglect, improper repair, lack of proper use or maintenance, alteration, modification, corrosion, an accident, or other abnormal, excessive, or improper use.
• If the e-bike is used in an unauthorized rental or fleet sharing program, motorsports, or racing events that are not authorized by Velity, LLC or agents acting on our behalf.

We are committed to providing our customers with high-quality e-bikes and excellent customer service. If you have any questions or concerns about our warranty policy or need assistance with a warranty claim, please don’t hesitate to contact us.